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Training-webinar: Handling resistance (English) - late
15 May 2020 @ 3:00 pm - 4:00 pm CEST
This training-webinar makes you a pro in dealing with resistance! You will learn the difference between the different types of resistance, such as pretexts, brush-offs and objections. Of course, you will learn how you can best respond to each of these types. Discover the power of the various objection techniques and understand how you apply them in conversations with customers.
- You will learn the difference between pretexts, objections and brush-offs,
- We will discuss the underlying reasons for these types of resistance,
- How do you cope with objections and maintain a good conversation climate?
- We are going to discuss and practice with 12 objection techniques
At the end of this live and interactive training-webinar, you’ll get related exercises, videos and theory in the training app and start practising immediately! This will help you to better retain the techniques and concepts and apply them automatically in real-life situations. Of course, you also participate in the monthly sales challenge. You are completely free to provide the best solution for a realistic sales situation and every month we choose a winner.
This training-webinar is part of Train ’n Gain blended and online training programme.
Note: the stated time is Central European (Summer) Time (CEST).