Finding customers' needs
Before offering solutions, it is important to discover how you can best help your customer. In this module, finding customers’ needs takes centre stage.
What will you learn in 'finding customers' needs'?
Among others, the following topics will be discussed:
- You learn about the different roles in the DMU,
- You learn how to discover the buying motive, the communication style and the role of your conversation partner within the DMU,
- You learn about the structure of the conversation and which questions you should ask at what moment, in order to achieve the best result,
- You will learn how to help customers prioritize their needs using the value triangle.
This training ‘Finding customers’ needs’ is indispensable to find out how you can best serve your customer.