Question techniques and listening skills
Everybody understands how important it is for a salesperson to be a good listener. However, only a few have the self-awareness to realise, that a lot can be improved with respect to listening skills.
This module is about asking questions and become a better listener.
What will you learn in the training 'question techniques and listening skills'?
The following aspects will be discussed:
- How do you create a balanced conversation?
- Which powerful question techniques can you use to control conversations?
- Which listening levels are there and how can you use the model of BEYONCE to become a better listener yourself?
Armed with the question techniques that you’ll learn in this training, you will be able to obtain much more information from your conversation partner and use this to better fine-tune your offer to what the customer really needs.